FAQS

1. How do I make changes to my trip

Please put your request in writing and we will do our best to accommodate your changes

2. What happens if I need to cancel my trip

LINK TO CANCELLATION POLICY

3. What happens if the cruise is cancelled

LINK TO CANCELLATION POLICY

4. How do we get to and from Ha Long Bay

Our mini bus will do a ‘’round robin’ pick up service to pick you up from your hotel in Hanoi to take you to the harbour to board The Carina. Or please state if you require a private car transfer which will be an additional cost

5. How long does the journey take to Ha Long Bay

Depending on traffic it takes about 3.5 hours one way. We have a 20 min stop for rest rooms and refreshments about an hour outside Hanoi

6. What health and safety measures are in place

LINK TO H&S SECTION

7. What happens if I am taken ill on board and need medical attention

Our crew have H&S training and we have the main 1st Aid facilities on board. Depending on what type of medical attention you need there is a doctor on call who can either come to the boat or we will take you to the doctor by tender

8. Is hygiene good on board?

Yes, our crew are highly trained and work hard to keep vessel spotless – HOANG, DO YOU WANT TO ADD ANYTHING HERE?

9. Is there a minimum age limit?

HOANG, WHAT IS THE AGE LIMIT?

10. Can the whole Carina be hired out for a private group

Yes, it can and we are delighted to receive such requests. Please contact us in writing with the exact details as early as possible so that we can guarantee availability

11. What activities are there on board?

Sundeck for sunbathing

Evening fishing with our crew

DVDs/Films

Kayaking

Swimming

12. Is smoking allowed?

NO Smoking anywhere inside the vessel. Smoking is only allowed on the sun deck. NB - please not throw cigarette stubs into the water

13. What electrical voltage/points are there

2 pin plug. If you have a 2 pin adapter please bring it with you

14. Are there internet and phone access?

There is no internet available once you set sail but there is phone signal with most mobile phone networks. The phone system on board is internal only

15.  When is the best time to visit Ha Long Bay

January and February are cold, foggy and drizzly

March to June is the best period to visit.

June to September is low season where there are good deals but beware of storms and bad weather. 

October and November is high season again and it is still sunny.

December is cool and cloudy but dry.

16. What happens if I  have special dietary requirements

No problem but we need to know in advance to give us time

17.  Do I need to bring my passport?

Yes

18. Can I sleep out on the top deck?

Yes you can but this is at your own risk

Hanoi Art Boutique Hotel